Automated Telephone Surveys

Quick and Inexpensive

Automated phone surveys are a powerful tool that gives companies, campaigns, associations and others immediate access to valuable feedback. They are quicker and more cost-effective than live calling.

Our computers dial all the numbers from the applicable list on the days and times you choose. If desired, we can filter out those on Do Not Call lists. Messages can be left on answering machines if desired.

After a recorded introduction to the survey, any number of pre-recorded questions can be asked. After each question the system waits for a response and delivers the next message. Close-ended questions are answered by pressing a touchtone key. Questions can be skipped or branched depending on the respondent's answers. Open-ended questions are answered by recording a voice message for later analysis.

With Automated Telephone Surveys,

Campaigns can:

• Survey public opinion on issues or candidates
• Gauge which arguments about a candidate or issue are persuasive to voters
• Determine which issues are most important to each individual voter

Organizations can:

• Learn how members view the organization and its programs
• Survey members for intention to vote and/or candidate preferences
• Canvass members to determine those who would like to volunteer

Businesses can:

• Measure customers' perception of their company or product brand
• Assess customer satisfaction levels

With DF&A…

• We can call using your survey questions or write the survey for you,
• Both statistical responses and actual voice messages can be collected
• Results are compiled into easy-to-understand reports that are available within minutes of calling being completed.
• The results of each individual call are provided in easy to use spreadsheets
• Skip patterns and menu branching can be adjusted in response to the respondent's answers
• Callers can be transferred to a live agent
• Surveys and reports can be quickly modified to meet changing needs

DF&A offers complete automated survey services

DF&A can provide the technology for you to conduct your own poll or we can design the survey, make the calls, weight the results and provide crosstabs and analysis.

Other survey tools

DF&A offers a number of other ways for you to collect survey data. These include:

IVR Surveys
Interactive Voice Response (IVR) surveys are conducted using an automated voice messaging system. You can distribute a toll free telephone number to targeted potential respondents and ask them to call at their convenience to complete a survey. Respondents use their touch-tone phone pad to respond to pre-recorded verbal instructions.

Internet Surveys
DF&A develops, administers and analyzes Internet surveys. Our affordable pricing delivers cost-effective data collection in a form that's easy for you to quickly put to use. Gather market intelligence, gauge interest in new products or services, or generate a targeted list of potential new customers. Whatever your need, we can collect the data you need at a price you can easily afford.