Live Calling

DF&A provides live phone banks for political campaigns, businesses, survey firms and others. We provide daily reports allowing you to know what is happening and we'll work with you throughout the calling campaign to make sure you're effectively reaching your target group and that you're getting the biggest bang for your buck.

For political campaigns and others we provide:
• Voter ID Calls
• GOTV Calls
• Persuasion Calls
• Focus Group Recruitment
• Fundraising Calls
• Interviews for polling firms

Virtual Calling/ Predictive Dialing
Whether your needs are inbound, outbound, or both, we offer a comprehensive and cost-effective virtual predictive dialing solution. It enables small and medium-sized companies and others to take advantage of large telemarketing technologies without the significant capital investment or high maintenance costs. It requires no hardware or software and substantially reduces training costs.
Features:

• Inbound / outbound or both
• Skill based routing
• Real time "chat" with Agents
• Real time monitoring
• Call recording
• Web based administration
• Web based supervisory controls
• Comprehensive reporting
• No proprietary hardware or software needed
• Remote hang-up/barge in
• Integrated IVR (interactive voice response) support
• Allows home and premise based agents
• Highly scalable
  
• Redundant, clustered architecture for reliability
• Multiple carriers
  
• External data integration
  
• Sophisticated scripting engine
  
• URL posting
  
• Real time, post call SOAP interface
• Flexible, self-service list loading
• Powerful inbound routing controls